Shared inbox and deliverability
Replies land in one place. Bounces are typos. A spam complaint is someone who asked to stop — and it affects every church on the platform.
Communications → Shared Inbox is the reply tray. Communications → Logs is what went out. Communications → Deliverability is who you can no longer reach, and whether the send worker last ran.
01
Work replies in the shared inbox
Open Shared Inbox so a reply does not live in one staff member's personal email. Answer from here when the conversation started as a church send.
02
Fix bounces on the person
A bounce is usually a typo. Correct the address on the person. There is no unsuppress button for churches on purpose — a complaint is platform-wide reputation, not only yours.
03
If scheduled mail never left
Deliverability shows the last drain time. Workflows that almost fired write a skip reason on Workflows → Activity.