Why a workflow skipped someone
If conditions were not met, or they already hit the cap, the log stores a skipped row with a reason.
Workflows → Activity is the first place to look when “they did not get the sequence.” Trigger mismatches — this workflow is for a different form — stay silent, because that is not a skip of a matching person.
01
Open Activity
Find the person and the workflow. A skipped row includes the reason: conditions not met, or the 24-hour cap (three runs).
02
Fix the condition or the cap, not the inbox
If they should have matched, the condition is wrong. If they already ran three times today, wait — do not stack a second workflow that does the same send.