Ask Disciplo — tickets and look-in
Help first, then a ticket. Look-in is a time-boxed grant. We never use the church password.
Ask Disciplo is in the footer next to Help. Any signed-in staff can open a ticket. Super Admins can invite Disciplo to look in for 24–72 hours.
01
Read the suggested guide
The compose screen shows Help for this screen from the page you came from. Most questions die there. Open a ticket if they do not.
02
Ask with the page attached
Subject, what went wrong, and the path you were on. Replies notify you in-app (and by email if the church allows that type).
03
Grant look-in only if we need to click around
Invite Disciplo to look in for a day (or Invite for 24 hours on Support). That grants current platform staff a labelled session in the church app. Writes still fail for them. Revoke look-in at any time. Church Super Admin login is not HQ login — HQ is a different staff account.